Refund Policy

At UNIPAYIN, customer satisfaction is important to us. This Refund and Cancellation Policy outlines the conditions under which refunds and cancellations may be processed.

Order Cancellation

  • Customers may request cancellation before the order has been processed or shipped.
  • Once an order has been shipped, cancellation requests may not be accepted.

Eligible Refunds

Refunds may be approved under the following circumstances:

  • Product received is damaged or defective.
  • Wrong product delivered.
  • Product significantly differs from its description.
  • Order could not be fulfilled by us.

Non-Refundable Situations

Refunds may not be granted for:

  • Change of mind after purchase.
  • Damage caused by misuse or improper handling.
  • Products returned without original packaging where applicable.
  • Requests made after the eligible return period.

Return Request Process

To request a return or refund:

  • Contact our support team within 7 days of delivery.
  • Provide your order number and issue details.
  • Share photographs if the product is damaged or incorrect.
  • Our team will review your request and provide further instructions.

Refund Processing

  • Approved refunds will be processed to the original payment method.
  • Refunds are typically completed within 5–10 business days after approval.
  • Processing time may vary depending on the payment provider or bank.

Replacement Policy

Where applicable, we may offer a replacement instead of a refund if the product is available in stock.